Sonia Gayosso

Experience Design & Strategy Leader | Mentor

Profile picture of Sonia Gayosso
A mossy tree branch surrounded by vibrant foliage, showcasing the beauty of nature in a tranquil forest environment. Picture taken by Sonia Gayosso

Passionate about leveraging AI-powered tools to create personalized and culturally relevant content experiences. I focus on producing impactful experiences that contribute to positive systemic transformation.

My Career Journey and Credentials

Use Case | 2025

Empowering Decisions with AI

Leveraging LLM and AI to Simplify Product Adoption
Use Case | 2024

Design System Scalability

Navigating Software Evolution with AWS Criteria
Article | 2024

UX Meets LLM Chatbots

  
Use Case | 2024

Enhancing Career Growth

Leveraging Six Sigma and Service Design Methodologies

Use Case | 2023

Global Design & Localization

Generating Consistent User Experiences Across Markets

Use Case | 2020

Unbiased Succession Planning

Design Sprints for Extended Projects
Use Case | 2015

Merck LATAM’s Digital Transformation

Redefining the Pharma Representatives Materials through Service Design

I’ve worked with

AT&T logo, Largest integrated communications provider combining mobile, broadband, and fiber infrastructure. I was part of the Consumer Technology Experience team working for My AT&T App. T-Mobile logo, second-largest carrier and 5G network with innovative customer value proposition. I was part of the Product Partnerships & Growth team, working on a Salesforce Integration project. Insulet logo, Global Medical Devices company creator of Omnipod®, the leading automated insulin delivery system. I was part of Enterprise UX team, working for Omnipod 5. Merck logo, Global biopharmaceutical leader, focused on innovative healthcare solutions. I was part of the Marketing Communications team for Latin America and Brazil. IBM logo, International Business Machines Corporation, Global technology leader in cloud, AI, and consulting. I was part of the UX team working in a telecom project.

AT&T App

AT&T Design System

Conversational Interfaces for Medical Devices

Automation in Well-being App

Insulet

sonia.gayosso.s@gmail.com LinkedIn Resume
A colorful collage of some of Sonia's favorite posters with typography, illustrations, and motivational quotes arranged on a surface
Sonia Gayosso